Frequently Asked Questions
This information is provided to assist readers but the AMO can not accept any responsibility for the consequences of following the advice.

Question Answer
What metering is appropriate for a small generator - less than 3kW size e.g. Photo-voltaic panels or small wind turbine? How do I get the metering installed?

Contact your energy supplier (or purchaser) of electricity for details of the metering they require. AMO members can advise of the costs for installing metering. Select members from the members pages who deals with "small" electricity meters. Further information can be found on Ofgem's website

Do I get charged for changing a prepayment meter to a normal credit meter?

There is not normally a charge for making this change. You need to speak to your energy supplier who will arrange for the meter operator to visit and change the meter, or reconfigure it remotely where this is possible.

Where do I find the specification for meter boxes?

Many manufactures produce electricity and gas meter boxes, a search of the internet will list several manufacturers/suppliers, such as www.meterboxes.co.uk. Standard meter boxes are available from many builders merchants.

My meter box is damaged, what do I do?

The meter box is regarded as the property of the customer, so any damage should be repaired by the customer to ensure the metering equipment is properly protected against the environment. Energy suppliers can arrange for repairs on a chargeable basis, or the customer can purchase replacement parts through builder merchants or suppliers such as www.meterboxes.co.uk.

I am a landlord whose tenants have had a prepayment meter installed, how do I get the prepayment meter changed to a normal credit meter?

You will need to contact the former tenants' energy supplier, you can then discuss the best approach, either to keep the prepayment meter in place with you taking on the payment of the energy account until the premises are re-let, or changing the meter to a normal credit meter. The decision will often depend upon the best payment arrangements for the future tenants. If the previous tenants have left without paying the final charges to the energy supplier the energy supplier may ask for your assistance in obtaining their forwarding address, etc.

I am electrician, can I have permission to remove the cut-out fuse to fit an isolator switch or change a consumer unit?

No. To remove the cut-out fuse the security seals will be broken, this is not only dangerous but can leave you and/or the property owner liable to prosecution for energy theft. Contact the customers energy supplier and request that they arrange for the Meter Operator to fit an isolation switch. They will be able to agree to attend on an agreed date/time slot. This work is often chargeable. Further details for electricians are available at www.energynetworks.org then seach for "temporary disconnection"

I am a large electricity customer that is having half hourly metering fitted, why do I have to sign an agreement to provide metering separate from the energy supply?

The metering agreement is between yourself (as premises owner/tenant) and your chosen Meter Operator. This agreement only describes the obligations associated with the metering, and often its associated communications equipment. The meter operator agreements may last five years or more and enables you to independently select an energy supplier who can give you best value at the time of the agreement.

Can I own my own electricity meter?

Yes, the requirement is enshrined in the revisions to the Electricity Act 1989, which now states: "An authorised supplier may refuse to allow one of his customers to provide a meter only if there are reasonable grounds for his refusal." Customers procuring their own meters has been normal practice for larger electricity customers operating with half hourly meters since 1994. It is becoming increasingly common for customers (generally non-domestic) who are contracting directly with a Meter Operator for the provision of a 'smart' electricity meter. Smart meters generally provide half hourly data for energy management purposes and have communications so that regular accurate meter readings can be provided to the energy supplier.

I am disabled and can not read my meter, can I get it moved?

Yes - Part III of the Disability Discrimination Act 1995 requires all those providing a service to make reasonable adjustments in providing their services.  Schedule 6, para 1 of the Electricity Act 1989, says: "Where an electricity supplier, for the purpose of meeting the needs of a disabled person - (a) alters the position of any electricity meter provided by him for a customer of his; or (b) replaces such a meter with one which has been specially adapted, the supplier shall not charge the customer for the alteration or replacement." Schedule 2B, para 6 of the Gas Act 1986 has similar wording. So any changes should be done free of charge - contact your energy supplier.

Can I own my own gas meter?

Yes, the requirement is enshrined in the revisions to the Gas Act 1986. Customers procuring their own meters has been common practice for larger I&C customers. It is becoming increasingly common for customers (generally non-domestic) to either own, or connect a logging device to an existing gas meter, with communications, so that regular accurate meter readings can be provided to the energy supplier, and for the customer's own energy management.

Can I connect to the pulse outpt of a gas meter?

Making electrical connections to gas meters must be made by a suitably qualified person, who is acting within the various rules, laws, regulations, directives and standards that relate to hazardous areas and intrinsic safety.  Guidance can be sought from the IGE document GM/7.  You must contact the owner of the equipment for permission prior to making any electrical connection. Existing connections must not be disturbed without contacting the meter owner.